1. Who we are
Social & Serif ("we," "us," or "our") is a boutique creative marketing studio operated as a sole proprietorship in Texas, United States. You can reach us at hello@socialserif.co.
2. Information we collect
When you submit our client inquiry form, we collect the information you choose to provide, which may include:
- Your full name, business email address, and phone number
- Your business name, industry, website, and social media links
- The services you're interested in, your project goals, and desired timeline
- An optional estimated marketing budget range
- Any additional information you include in your message
- Your agreement to be contacted and the date and time of your submission
We do not ask for payment information through this website.
3. Why we collect it
We collect information submitted through our client inquiry form to respond to your inquiry and, if we work together, to provide our services. It helps us understand your business and recommend an approach that fits your goals.
4. How we use your information
- To contact you about your inquiry by email or phone
- To prepare for and hold conversations about a potential project
- To plan and provide the services you engage us for
- To keep a record of inquiries we've received and their status
We do not sell your personal information. We will not add you to marketing email lists without your separate permission.
5. Service providers
We rely on trusted third-party providers to operate this website and manage inquiries. These may include our website hosting and database provider and, in the future, tools such as workflow automation, project management, email, analytics, or scheduling services. These providers process information on our behalf only to deliver their services. Current provider: Lovable Cloud (website hosting and inquiry database).
6. How we protect your information
Inquiry submissions are sent to our server and stored in a private database that is not publicly accessible. Access is limited to people who need it to respond to your inquiry. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7. How long we keep it
We keep inquiry information for as long as reasonably needed to respond to your inquiry, provide our services, and maintain ordinary business records. Information is not deleted automatically. You may ask us to delete your information at any time by emailing hello@socialserif.co.
8. Cookies and analytics
This website does not currently use advertising or analytics tracking cookies. Your browser may store a small, temporary session value so we can confirm your inquiry was received. If we add analytics or advertising tools in the future, we will update this policy to describe them.
9. Your choices
You may request access to, correction of, or deletion of the personal information you've shared with us. Depending on where you live, you may have additional rights under local law.
10. Contact us
For privacy questions or requests, contact us at hello@socialserif.co, or through our contact page.
11. Changes to this policy
We may update this policy from time to time. The effective date above shows when it was last revised.